FAQs & Troubleshooting
If you have a specific, identifiable problem with your product, you may be able to minimise downtime by using our troubleshooting search tool to find a quick a solution.
Simply input a few key words into the panel below.
***IMPORTANT SUPPORT UPDATES***
>> Click here for information on problems caused by Apple OS X 10.6.8 and Lion updates
>> Click here for information on changing the drum on a C310, C330, C510, C530, MC351, MC361 or MC561
>> How to identify print quality problems on your colour printer/MFP
