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FAQs & Troubleshooting

If you have a specific, identifiable problem with your product, you may be able to minimise downtime by using our troubleshooting search tool to find a quick a solution.

Simply input a few key words into the panel below.

• What types of media are colour Image Drums lifted for when Monochrome printing?

• Why Do I Have "Paper Misfeed" Error Displayed?

   Taken From ETSC Knowledge Bank

• How do I replace the toner cartridge?

  The OKIFAX 4510 utilises a single piece print cartridge, which should be replaced when prompted by your fax machine.

• How much toner is saved in "Toner Save" mode?

  If we consider a 500 page A4 job at 5% duty then the results are as follows:

• The printer does not print when the computer sends data

• I have installed a new ribbon and the printing is smeared and streaked

• How do I install my USB or parallel port printer on Windows XP?

  When using Windows XP to install one of the listed printers using the software included on the installation CD, it may be found that it is not possible to install the printer when it is connected to a local port, e.g. parallel or USB, as the "Local printer" option is disabled. This functionality is intentional and was introduced due to problems encountered in installing unsigned drivers on Windows XP. If an unsigned driver is installed before the printer is connected, Windows XP searches for other potential drivers, some of which may be unsuitable. Rather than risk potential problems caused by installing the wrong driver, this functionality has been disabled and it is instead recommended that users install a locally connected printer by using the "Plug and Play" functionality of Windows XP. This article describes the recommended alternative method of installation for printers connected by USB or a parallel port.

• Driver installation issue affecting some versions of Windows XP

  There is a known issue which affects some versions of Windows XP, particularly when Microsoft updates have been applied to the Operating System after Service Pack 1. It does not affect installations of Windows XP where the only update applied has been Service Pack 1, or other Windows Operating Systems such as Windows 95, 98, ME, NT4 or 2000.

• How often should I clean the printer?

  You should clean the printer housing every six months (or after about 300 hours of operation).

• Mac OS X - Crash When Printing

  Applies to: Mac OS X 10.0 - 10.04, 10.1 (and greater)

• How to set the number of characters per line for PCL

• What options are available?

• How do I print the Euro symbol?

  In a Windows environment, the Euro symbol can be printed with the printer driver provided in the driver CD.

• How do I load rear feed paper from the front of the printer?

  These instructions assume that you do not have ready access to the back of the printer. If you do, go to "How do I load rear feed paper from the rear of the printer?"

• How do I make copies?

  Your fax machine can also be used to make copies. You can make up to 50 copies at one time. Your fax machine automatically makes all copies in FINE mode. STD, EX.FINE and PHOTO mode can be selected manually by pressing the YES key.

• How do I replace the toner cartridge?

  The number of pages you can print with one toner cartridge varies depending on the type of documents you usually receive or copy. The first toner cartridge installed in a new image drum has a slightly decreased yield because the image drum itself has to be filled with toner. If your fax machine displays REPLACE TONER CART., replace the toner cartridge with a new one. However, if user function 22:NO TONER MEM.RX is set to OFF and the print density is high enough, you can continue to use the toner cartridge without replacing it until the print density becomes too low. If the print density becomes low even before your fax machine displays REPLACE TONER CART., gently wipe the lens surface of the LED array (see step 7). If the print density does not improve, replace the toner cartridge. When your fax machine's display shows CHANGE DRUM, replace the image drum unit.

• Where is the best place to install my machine?

• What is top of form (TOF)?

  Top of Form (TOF) sets the print start position. The factory default is 1" from the top.

• How do I replace the ribbon cartridge?

  Make sure you have the correct replacement ribbon for your printer. The wrong ribbon will not print when installed in your printer. Look for the printer model number on the ribbon package.

• Bi-directional communication via Port9100 on TCP/IP

  Some of our printer network cards (NICs) support bi-directional communication via port 9100 on TCP/IP, but not all of them.

• What is the life expectancy of my consumables?

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• What should I do if I have replaced the drum but the operator panel still shows "change drum"?

  When you have replaced the image drum unit it is necessary to then reset the drum counter.

• Default paper is US letter on Mac OS X

  Applies To: Mac OS X (all versions) Printing from many English language application programs.

• What is Ghostscript?

• How is printing carried out under Linux?

  Printers are accessed within Linux via a spooling mechanism. Jobs are saved in a temporary file and processed by a daemon. Each printer has a separate queue consisting of an entry in the /etc/printcap file; were the queue is defined, and a directory where the printer job has a data file and a control file.

• The "Pass Through" function does not work.

• Where can I get a Windows XP Driver for my Okipage 8p Plus?

  The OKIPAGE 8p driver should be used with the OKIPAGE 8p Plus under Windows XP.

• Error message under Windows XP

• How do I change the default paper size on my Mac?

  Below is an explaination on how to change the default settings for a Macintosh printer driver. Note: This information does not apply to MacOS X.

• What username and password combination do I user when applying configuration changes using a web browser?

• Cannot print after serious error - Mac OS X

• The printout is smudged.

• The top part of the text is missing.

• We have problems when we connect an SIDM printer and a GDI printer at the same computer.

• The printer is printing slower than it does in menu mode or slower than the specification.

• The Norwegian characters Øø are printed as Yen and Cent characters.

• The menu light flashes on the printer and the printing stops.

• Is it possible to eject a sheet to the front with Cut Sheet Feeder installed when using the ML390fb/Ml320fb?

  No, you cannot eject a sheet to the front when you install Cut Sheet Feeder.

• How do I set the top form?

• Does my Oki printer support bar codes?

• Why are the OKIPOS 80 series printers not supplied with a power supply?

• The cash drawer connected to my printer does not operate

• My printer appears to have 2 cash drawer connectors fitted, is this the case?

• Is it possible to use both cash drawers at the same time?

• Which printer driver can I use in DOS-applications?

• I receive a communication error when printing, what do I do?

• I have a problem with conflicting ports, what should I do?

• How do I reset the "Change Drum" message?

• Which driver can I use under Win2000?

• When I try to print to my OKIOFFICE 84 using Jetsuite I get a port conflict or Device not connected error.

• There is no ringing signal in the faxphone when receiving an incoming phonecall.

• There is no reception (rx) / transmission (tx), what should I do?

• I can only make local telephone calls within my exchange, I cannot send or receive faxes or make long distance telephone calls.

• The paper does not feed from the Automatic Document Feeder (ADF) nor from the papertray.

• I have received an error stating wrong SIM-Card

• The paper does not feed from the Automatic Document Feeder (ADF)?

• How many sheets can be printed on one film ribbon?

• What does ERROR 71, 72 and 73 mean?

• The staus monitor displays a connection error.

• The red light is flashing on my printer.

• The printers LCD panel or status monitor displays "Change Drum". What should I do?

• My printer will not print the full width of my document in DOS.

• The printer is having problems feeding the paper.

  This can be caused by several factors.

• The printer does not communicate with the PC via the parallel interface.

• The message "Manual Tray 1 letter request" appears on the operation panel when I send a print job.

• My printout is fading.

• I installed a printer under Windows NT. The Windows test page sent to the printer shows "Letter tray Request" on the front panel.

  The problem is caused by a paper size mismatch. Use the following procedure can be used to fix the problem:

• I get a print underrun / overrun error, the output is like a barcode or the text is cropped.

• How do I reset the Drum Counter?

• How do I change/replace the Image Drum Cartridge?

• After replacing the toner we have noted dots on the page.

• Why does Trap Community and Trap Address appear multiple times in the setup?

• What is TCP/IP?

• What is SNMP?

  Simple Network Management Protocol (SNMP) is, as the name suggests, a simple protocol developed in the 1980's as a standard method of remotely managing equipment on a network.

• What is Port 9100?

• What is NetBEUI?

• What is IPX/SPX?

• What is an IP address?

  This description is based on Internet Protocol Version 4.

• What is a MAC or Ethernet address?

  The MAC (Media Access Control) address is a devices hardware address. Each device on a local area network must have a unique MAC address assigned. The MAC address is often referred to as the Ethernet Address on an Ethernet network. They are in fact the same thing.

• What is a firewall?

• What is a default gateway?

• What does MLETB07 and MLETB08 mean?

• What are SNMP Traps?

• What are SNMP Communities?

• What are RFCs?

• What are MIB-I and MIB-II?

• What are BOOTP, DHCP and RARP?

• I am printing different file types to my printer but the printer gets stuck in one emulation even although auto emulation is selected. What can I do?

• How do I reset the network card to factory defaults?

• How do I print out the configurations for all of the network cards?

  A summary of the main configuration settings is printed out when you print the menu from the printers operation panel.

• How can I select which speed the network card operates at?

• How can I print using TCP/IP from Windows 95/98?

• How can I configure the printers permanent IP address?

• Does my Oki printer support DHCP?

• Can the IP address be assigned dynamically?

• Can I use more than one protocol to print to my printer?

• Can I transfer a file to my printer using FTP?

• The alarm light is on and the 15 CPI is flashing.

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